Every member of staff of the City of Dublin ETB is committed to the principles of quality customer service. Follow the links for more details:

• Customer Service Charter Download PDF
• Complaints Form Download PDF
• You can e-mail us at info@cdetb.ie with any comments and suggestions you might have or download our Customer Service Suggestions Download PDF

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact Information:

Ombudsman for Children’s Office,
52-56 Great Strand Street,
Dublin 1

Free Phone: 1800 20 20 40

Email: ococomplaint@oco.ie

Website: www.oco.ie